If there is any problem with an order, please contact Customer Service by mail (info@knoblochstrings.com) and you will be attended as soon as possible.

From Knobloch Strings we try to make sure that the customer has his order as soon as possible, so we try to make deliveries the same day. There is no problem to cancel an order, as long as it has not been delivered to the delivery person. In case of contracting CORREOS POSTAL there is time until 11:00 am to cancel. In case of contracting COURIER there is time until 14.00h.

If for any reason you need to return a package, please contact Customer Service (info@knoblochstrings.com). They will tell you what steps to take to solve the problem.

You can have shipment tracking depending on the service you hire. When a shipment is sent by normal post it is cheaper but you do not have this advantage. To be able to control the state of delivery you have to hire the Tracking Service Post or the Courier Service, with tracking.

We ship thousands of strings all over the world and receive very few complaints of breaking. Sometimes it is due to small scratches that may be caused by the guitar itself, or when putting the string on the instrument, or maybe the string simply had a point of weakness for some unknown reason. We advise polishing the frets with fine sandpaper to rule out the possibility of friction with the guitar itself.

We are working to make this option viable. For the moment, however, you can buy the Bas Set separately from the Treble Set, so you can achieve a great variety of combinations.