1. Data Controller
In accordance with the provisions of the General Data Protection Regulation (GDPR) and the Spanish Organic Law on Data Protection and Guarantee of Digital Rights, users of this website are informed that the personal data they provide will be processed by:
Data Controller: KNOBLOCH STRINGS, SLU
Tax ID (CIF): B55084370
Address: Carrer Rubio i Ors, 33, 17834 Porqueres (Girona), Spain.
Email: info@knoblochstrings.com
Access to and use of this website implies acceptance of this Privacy Policy and the Cookie Policy.
2. Purpose of Data Processing
The personal data provided by the user through the website will be processed for the following purposes:
- To manage the purchase of products and the provision of services offered through the website.
- To manage billing, payments, and deliveries arising from the commercial relationship.
- To respond to inquiries, information requests, or communications made by users.
- To manage subscriptions to newsletters or commercial communications, when the user has provided consent.
- To comply with legal obligations applicable to the data controller.
The data collected will be limited to those necessary for the development of the commercial relationship and the provision of the requested services.
The user guarantees that the personal data provided is truthful, accurate, and up to date, and shall be responsible for any damages that may arise from failure to comply with this obligation.
3. Legal Basis for Processing
The legal basis for processing personal data is as follows:
- Performance of a contract: for managing orders, payments, billing, and deliveries arising from the purchase of products.
- Consent of the data subject: for sending commercial communications or newsletters.
- Legitimate interest: for responding to inquiries or requests made by the user.
- Compliance with legal obligations: arising from applicable tax, commercial, or administrative regulations.
4. Categories of Data Processed
The personal data that may be processed includes, among others:
- Identification data (name, surname).
- Contact information (email address, telephone number).
- Postal address for shipping and billing.
- Information related to orders and purchases made.
- Browsing data obtained through cookies.
5. Disclosure of Data to Third Parties
Personal data will not be disclosed to third parties except where necessary for the provision of the service or where there is a legal obligation to do so.
In particular, data may be disclosed to:
- Transport or logistics companies for the delivery of orders.
- Payment service providers for processing financial transactions.
- Technology or web hosting providers, acting as data processors.
In all cases, these providers will process the data in accordance with the instructions of the data controller and with the guarantees required by data protection regulations.
6. Data Retention Period
Personal data will be retained for as long as necessary to fulfill the purpose for which it was collected and while a contractual relationship with the user exists.
Subsequently, the data may be retained in a blocked form for the periods required by applicable tax, accounting, or administrative legislation, in order to address possible legal liabilities.
7. Security Measures
KNOBLOCH STRINGS, SLU has adopted the necessary technical and organizational measures to ensure the security and integrity of the personal data processed and to prevent loss, alteration, unauthorized processing, or access.
8. User Rights
Users may exercise the following rights regarding their personal data at any time:
- Right of access to their personal data.
- Right to rectification of inaccurate or incomplete data.
- Right to erasure of their data when it is no longer necessary for the purposes for which it was collected.
- Right to restriction of processing.
- Right to object to the processing of their data.
- Right to data portability.
To exercise these rights, users may send a request together with a copy of an identification document to:
9. Right to Lodge a Complaint
If the user considers that their rights have not been respected, they may lodge a complaint with the competent supervisory authority:
Spanish Data Protection Agency (AEPD)
C/ Jorge Juan, 6
28001 Madrid
10. Links to External Websites
This website may contain links to third-party websites.
KNOBLOCH STRINGS, SLU is not responsible for the content or privacy policies of such websites.
11. Changes to the Privacy Policy
KNOBLOCH STRINGS, SLU reserves the right to modify this Privacy Policy in order to adapt it to legislative or case law developments.
If significant changes are made, users will be duly informed through the website.
